Can we create separate tab for emails on Agent workspace
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10-18-2023 09:29 AM
Hi,
I have a requirement that, need to create a separate tab for emails similar to attachments tab on Agent workspace.
Once the requestor response through emails, all email communication should get captured /visible in this tab.
If anyone is aware about this , then please share configuration steps to achieve this.
Thanks in advance,
Chaitali R Mhatre
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