Can we create separate tab for emails on Agent workspace

Chaitali Mhatre
Tera Contributor

Hi,

 

I have a requirement that, need to create a separate tab for emails similar to attachments tab on Agent workspace.

Once the requestor response through emails, all email communication should get captured /visible in this tab.

If anyone is aware about this , then please share configuration steps to achieve this.

 

Thanks in advance,

Chaitali R Mhatre

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