Catalog Item Variable Auto populate email disappering in backend

[B Ashok]

Hi All,

I have issue on a catalog item variable autopopulate from backend.

I have created a new catalog item

Added 3 Variables 

1. Requested for ( User reference table)

2. User Email ( Auto populate from user reference table dot-walkin EMAIL)

3. Reporting Manager ( Auto populate from user reference table dot-walkin EMAIL )

Issue : After submitting Request in service portal email is getting disappeared in backend (RITM View and SCTASK view) but i see manager field is working .

Email

Manager

Thanks

[Dr Atul G- LNG]

Hi @B Ashok 

can u try with another record ?

[Robbie]

Hi @B Ashok,

This is giving me deja vu from way back when. When viewing from the backend, what exactly are you viewing? Is it the Calaog Task by any chance? 

Is the Request Item using a workflow? (You can see from the item configuration)

If so (as this used to be an age-old issue), you have to make sure in the catalog task step of the workflow that you populate the 'Variables on Task Form' section so they can be visible - see the screenshot below for where you need to look (Go to the Workflow, and the task, double click on the task step and navigate to the bottom of the flow and add these variables) - See a related screenshot for guidance.

To help others (or for me to help you more directly), please mark this response as correct and/or helpful.

Thanks, Robbie

[Robbie]

Hi @B Ashok,

Did you see my response and did it help solve your question? Please let me know if I can help close it.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie

[B Ashok · Accepted solution]

@Robbie @Dr Atul G- LNG 

It's working after I changed field from reference to single line text. 

Thanks