Color coded dashboards for Incident Management

Rohit74
Kilo Explorer

‎01-07-2019 01:43 AM

Are there color coded dashboards for Incident Management where it can denote Incidents based on their state and SLA state.

New- In Progress incidents don't need color

But if either of them are breaching the response SLA or the resolution SLA they can be denoted with colors on the dashboard itself. I am referring to real time dashboards where the incident lists can be configured.

Able to denote

Incidents nearing to breach SLA, - amber

Incidents breached SLA - red

both the SLA's response and resolution can be differentiated.

Any ROBO within the Service Now can make use of the connect chat (channel to chat among the support users) and remind them abt any of these incident cases.

Similarly same alerting can be made available in the MIM module for communications and other keys which the MIM manager shall intend to be reminded of. this can do away with certain manual monitoring and followups.

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