Configuring Knowledge "can view" roles by article/category

[dzealy]

Hello,

We are fairly new to Service Now Knowledge and i'd like to see if there is a way to accomplish this:

Have a single knowledgebase for IT but make certain categories and/or articles visible to specific roles. So the public could view one article while an itil user could view another all in the same KB.

All i can find now is locking down an entire knowledgebase to specific roles.

Is this possible? We are in Jakarta.

Thanks!

[darius_koohmare]

It sure is!

Add the 'Can Read' field to the article form, and decide what subset of users have access.

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/knowledge-management/tas...

[Goran WitchDoc]

There is field on the article as well. "can read" and "cannot read" thesse use user criteria to set if a user can read the article or not.

//Göran

[Ashwini3]

Hi All,

I too have same question, as per the suggested solution previously I will have to navigate to each and every article and set the condition of "can read" or "cannot read". Does that mean each time a new article is created I have to go and set the visible permission. This is a continuous effort and watch. Kindly let me know if my understanding is correct.

Can't I set user criteria based of category of knowledge base?

I mean, set a rule of knowledge category and each time a new article is created/inserted under that particular category it will inherit the user criteria.

Is it possible?