Create a flow for user and supervisor approval
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‎02-20-2024 05:32 AM
Hi all,
We have two catalog item's, after request submission it will go for approval.
First scenario -For First catalog item- manager field will be there ( requestor will select and it will go for approval for that selected user and it will be assigned to assignment group).
Second scenario -for second catalog item there is user field( if user selects any person name (ex:xyz) then xyz manager has to approve request and it will be assigned to assignment group).
So there are multiple catalog items with above use cases.
Can we create a standard flow for this? So that we can use that flow directly if we get above scenario's. How to configure above scenario's
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‎02-20-2024 05:51 AM
Not only totally using flow, is there any way we can configure and attach that in flow?
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‎02-20-2024 07:08 AM
Yes, you can create and add in flow.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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‎02-20-2024 05:55 AM
Hi @User_267
1st is already created and given by SN OOTB which you just need to call.
If you want to do practice, you can still create.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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‎02-20-2024 06:34 AM
For the first case manager is field user has to select manually it's not like requestor manager. So we don't have any standard flow for that
