Create a flow for user and supervisor approval
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‎02-20-2024 05:32 AM
Hi all,
We have two catalog item's, after request submission it will go for approval.
First scenario -For First catalog item- manager field will be there ( requestor will select and it will go for approval for that selected user and it will be assigned to assignment group).
Second scenario -for second catalog item there is user field( if user selects any person name (ex:xyz) then xyz manager has to approve request and it will be assigned to assignment group).
So there are multiple catalog items with above use cases.
Can we create a standard flow for this? So that we can use that flow directly if we get above scenario's. How to configure above scenario's
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‎02-20-2024 05:51 AM
Not only totally using flow, is there any way we can configure and attach that in flow?
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‎02-20-2024 07:08 AM
Yes, you can create and add in flow.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎02-20-2024 05:55 AM
Hi @User_267
1st is already created and given by SN OOTB which you just need to call.
If you want to do practice, you can still create.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎02-20-2024 06:34 AM
For the first case manager is field user has to select manually it's not like requestor manager. So we don't have any standard flow for that