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EA TRAINING & Learning • Limited Time OFFER CIS Data Foundation Certification Is Live, Free Through June 30 The EA Product Team · April 2026 We're excited to share that the Certified Implementation Specialist – Data Foundations (CIS-DF) exam cover...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
ServiceNow's Security & Risk Customer Community Event: Nexus Security & Risk As AI reshapes the security and risk landscape, staying connected with the community tackling these challenges has never been more important. We'd like to invite our Servi...
Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, the Now Platform’s new AI-powered, voice‑enabled co...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Hello! I’m trying to determine which data visualizations are used on each dashboard and which tab they are located in by looking at ServiceNow tables, but I’m not seeing this information clearly.Specifically:I expected to find relationships between d...
Hi Community, I am working on CSM implementation project , so need to prepare a requirement template for Case Management in order to gather the details from customer. can someone suggest a way.#CSM #casemanagement @requirementgathering #template
We have observed instances where the same knowledge article number is assigned to completely different knowledge articles, leading to data inconsistency and confusion.We are currently evaluating approaches to identify such duplicates and implement co...
Hello everyone, I am currently developing a catalog item containing these 5 SCTASKs. The requestor specified what will each SCTASK will contain which are fields that differ from the other per SCTASK. Every SCTASK contains different fields.They also r...
Hi folks! We have noticed that we do not have email notifications set up to send the author of a knowledge article an email when their knowledge article has been approved and is published. Can someone please point me in the direction for where this l...
Creating change request in Core UI is not working, it keeps redirecting to the homepage.Workaround is to switch to Next Experience UI.Do we have a permanent solution for this in without changing the UI?
Hi everyone,I'm currently an intern and have been asked to choose a ServiceNow domain to work in. Since I'm interested in cybersecurity and want to build my career in that direction, SecOps caught my attention.However, I'm a bit confused about what p...
Hello, I am testing Platform Analytics on the alm_hardware table and I found an inconsistency. The following dot-walked field is available in Group By: Configuration Item > Last Start Date [Computer] Technical path:ci.ref_cmdb_ci_computer.u_last_star...
Hello everyone,Inside the Ticket Conversation widget's client script I see a $broadcast for "sp.attachments.update" but I can't seem to find any where that is listening on this event?
Hello all We are proposing an architecture where the CMDB, Discovery, and Hardware Asset Management (HAM) remain in ServiceNow, while Jira Service Management (JSM) continues to be used as the operational ITSM platform.JSM would consume CI data from t...
Hi, I want to configure the caller card in service operational workspace by default I can see caller name, channel and state. Now I need to add some more fields those are caller_id.manager, caller_id.phone_number in caller card.
Hi everyone,I’m trying to design a secure access model for Flow Designer execution visibility in production, and I want to avoid exposing sensitive data from underlying applications.RequirementWe need certain users (e.g., support teams, app owners) t...
In this video, we take a look at ServiceNow’s new AI Experience Framework (AIUX) and Employee Slate, the next generation employee experience built to deliver intelligent, conversational experiences across the digital workplace. We’ll explore how AIU...
Is it possible to transition from my tasks in the Employee Center to my approvals on the platform?We want to handle change request and change task approvals on the platform side, but we need a link that allows employees to directly access the platfor...
I created a custom link on the caller record called Recent Requests (link to how I did it: https://www.servicenow.com/community/service-operations-workspace/update-caller-record-in-sow/m-p/3534188#M4162). The problem I have is that itil users can't...
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