how to add article to the related list of interaction which is attached in SOW using Attach action

[Anusha Anus]

Hello,

In the Service Operation Workspace of interaction form, in the right side contextual panel under agent Assist, when agent click on Attach action, knowledge article getting added to Work Notes.

So the attached articles should be added to the related list of the interaction form. 

Need help on it.

when user click on Attach button, the below page gets displayed. 

When agent click on attach article, its get added to worknotes.

So we need that attach article should be added to related list of interaction.

under user interaction related record.

@Anil Kumble 

 @Ankur Bawiskar@

Thanks,

Anusha.

[JordyZ]

Hi @Anusha Anus  I need the same requirement, have you found any solutions for this? Thanks!