Need to copy attachments from Incident to Additional Comments without changing Type of Variable

[Suneelkumar9381]

Hi Folks,

I need to copy the attachments from Incident record, and it Needs to be updated in the additional comments section.

There is a possibility to update the   Attachment in Additional Comments section if we update the Variable type of Additional Comments to HTML it will Work, but we need different Approach Please do suggest a way to Achieve this .

@Chuck Tomasi  - Please do suggest a way..

Thanks

Sunil 

[Sohail Khilji]

Hi @Suneelkumar9381 ,

Its a delution.... Its not recommended to change the type of field. What you can do is.

It looks like an additional comment but is not actually a comment.  You can just remove attachments from the activity stream. 

Then remove attachment

If you just want to make it so users do not see some attachments for example something added by an ITIL user you could modify the ACLs.

so when a attachement is added its added to sys_attachements table not to journal fields like worknotes or comments... I hope this helps....

[Suneelkumar9381]

Hi @Sohail Khilji - I have few more clarifications required regrading attachments.

I am using agent mobile app , and I have been called entire Service portal into the App into Navigation tab .

When I am using agent App , In the sc_cat_item widget we can upload Attachments right , we need to restrict the Attachments in the portal &

in the Agent App web view .

If possible can you please help me to restrict the Attachment into 5 in Default sc_cat_item page.

2. and provide some scripts to hide the Attachment in sc_Cat_item on conditional Basis.

Thanks for immediate response