Opening multiple tickets when I click on one in workspace

[Ridhima_1]

Hi,

Greetings for the day!
When I open 1 ticket assigned to me it opens all the tickets assigned to me in simultaneous tab in Agent workspace. How can I fix this issue?

Thanks in advace!

Regards

[Mark Manders]

You need to check on how the workspace is setup. What does it do 'on row click'? 

[Ridhima_1]

Hi Mark,

Can you please elaborate more, where can I check 'on row click' ?

Regards

[Mark Manders]

Open the page in UI builder and validate the events shown there. There is an 'on row click' event there, probably.