Model Context Protocol Client
Summarize
Summary of Model Context Protocol Client
The ServiceNow® Model Context Protocol (MCP) client allows customers to access MCP tools hosted externally and published via an MCP server within ServiceNow® AI Agent Studio. This integration supports the use of AI models to enhance automation and intelligent functionalities within the ServiceNow platform.
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Configuration and Setup
Customers can configure the MCP client directly in AI Agent Studio by adding one or more MCP servers. This setup is essential to establish communication between ServiceNow instances and external model providers, enabling AI-driven capabilities.
Availability and Restrictions
- Not all model providers are available to customers with in-country SKUs or in certain regulated or restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted deployments.
- Some Now Assist products and AI skills are region-specific or limited in regulated markets.
- Customers should monitor ServiceNow knowledge base articles for ongoing updates on model provider availability and product support.
AI Limitations and Responsible Use
The MCP client leverages AI and machine learning, which may not always deliver fully accurate, complete, or appropriate results. Customers are responsible for validating AI outputs, applying human oversight, and avoiding sole reliance on AI for critical decision-making, especially in sensitive domains such as healthcare, finance, or security.
Usage must comply with ServiceNow’s AI Acceptable Use Policy, which may be updated periodically.
Data Processing and Privacy
- Data involved in MCP client operations is transferred from customer instances to centralized ServiceNow environments, which may reside in different data centers or third-party cloud providers like Microsoft Azure.
- ServiceNow manages this data in accordance with internal policies and compliance standards.
- ServiceNow collects inputs, outputs, and edits from the application to improve AI technologies but offers customers the option to opt out of future data collection.
Practical Implications for ServiceNow Customers
By deploying the MCP client, customers can extend their AI capabilities within ServiceNow through external model providers, enhancing automation and intelligence. Customers should carefully configure MCP servers, understand regional availability, and implement strong governance around AI output usage to maximize benefit while mitigating risk.
The ServiceNow® Model Context Protocol (MCP) client enables you to access the Model Context Protocol tools that are hosted externally and published using an MCP server in the ServiceNow® AI Agent Studio.
Get started
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.