Use the Sentiment Analysis action with Workflow Studio and Virtual Agent to detect the sentiment of your users from their input.

Fields

Field Description
Utterance Text to analyze for user sentiment.

Inputs

Provide a value for each input that your flow needs. To add dynamic values, you can also drag pills from the Data panel or select them from the pill picker.

Utterance
Data type: String

User-generated text to analyze the sentiment. You can enter text directly or use pills from the Data panel.

Outputs

These outputs appear in the Data panel. You can use them as inputs elsewhere in your flow.

Response
Data type: String

Content generated by the AI model.

Provider
Data type: String

Name of the AI model that generated the response.

Action Status
Data type: String

Details about the success of the action.