Combined Journey designer release notes for upgrades from Xanadu to Zurich

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Journey designer release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Journey designer to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Journey designer.

Release

Release notes

Xanadu

Support a change of manager: Enable journeys to support a change of manager.
Base instance demo data of Journey designer to support multiple journeys: Leverage the parental leave guide shipped as part of Parental Leave demo data to enhance the employee experience.
Return to the Journey details page after a task is completed: Navigate back to the Journey details page after task completion, avoiding the need to go through the breadcrumbs.
Delete subsequent tasks when a journey is deleted: Delete a journey and all the subsequent tasks at the same time.

Yokohama

No updates for this release.

Zurich

Zurich Patch 1Zurich Patch 7

Offboarding knowledge transfer plan generation agentic workflow: The offboarding knowledge transfer plan generation agentic workflow captures and organizes critical knowledge when employees leave. AI agents interact with managers to collect requirements, discover documents from the specified time period, categorize content into meaningful work areas, and facilitate employee review before sharing with successors.

Generate onboarding ramp-up agentic workflow

Use the Generate onboarding ramp-up plan agentic workflow to establish an efficient process for generating onboarding plans that are personalized for each new employee joining your organization.

Table 1. Agentic workflows
Agentic workflow name	Description
Generate onboarding ramp-up plan	AI agents work together to generate personalized plans that are designed to ramp up the knowledge and skills of new employees who are beginning to embark on their onboarding journey.

New third-party AI model provider options available for all AI applications

Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.

Zurich Early Availability

Configure the journey overview page: As an admin, you can now configure the journey overview page and hide the Task Templates and Create a Journey for Your Team widgets.

Changes

Between your current release family and Zurich, some changes were made to existing Journey designer features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Journey designer features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Journey designer features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Learning Posts. All Learning Posts capabilities are now integrated within Journey designer. For more information, see Learning Posts release notes. Listening Posts. For more information, see Listening Posts release notes.

Activation information

Review information on how to activate Journey designer.


Release	Release notes
Xanadu	Install Journey designer by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	Install Journey designer by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install Journey designer by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Journey designer we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Journey designer we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Journey designer, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Journey designer we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Journey designer we have noted them here.


Release	Release notes
Xanadu	Use the Journey overview dashboard, a comprehensive dashboard that enables you to efficiently track and manage ongoing tasks and journeys within the organization. Use the Executive view dashboard with reports containing information such as the number of employees completing their journeys, SLA breaches, average days to complete journeys, and other metrics. Change the manager during journey configuration. Enhanced employee experience through the parental leave guide shipped as part of Parental Leave demo data. See Journey designer for more information.
Yokohama	Yokohama Patch 3 As a journey user, track your journey more effectively—view real-time journey states, follow your progress with an improved progress bar, and easily filter your journeys to find exactly what you need. As a manager, request the status of an employee’s journey to quickly understand progress and take timely, informed action. Managers can instantly summarize the information that appears on the Journey detail page to acquire an overview of an employee's journey. The summary that is generated also reflects the blockers that are impeding the journey's progress and the steps required to resume the journey's progress. View banner messages on the Journey detail page when your journey status is marked as ‘Overdue’ due to others’ pending tasks. The messages are tailored based on personas and help you understand the reason of the overdue task. Use the updated ‘All Tasks’ filter, which now matches the overall task count shown in the progress bar. Read the revised tooltip on the Progress Bar that states, ‘Completed tasks include skipped tasks.’ Check the information icon on the ‘All Tasks’ filter to understand that ‘Some of the total tasks may not be visible to you in this Journey,’ ensuring clarity on task visibility. As a manager, managing the journey of reportees using Journey designer you can draft a journey with custom plans and tasks with help from Now Assist. Provide an AI prompt so that Now Assist can help you build a journey that matches your career goals and aspirations. The following Lifecycle Events flows have been migrated to flows. HR Activity Set Trigger Check Lifecycle Event Notification Lifecycle Event Case Approval HR Activity Set Launcher HR Activity Launcher Account Notification Add LE activity user to Pulse Survey See Journey designer for more information.
Zurich	Usability enhancements: Use the option to cancel Journey Accelerator journeys from the portal. See higher performance in sync between the Opened for and Journey Owner fields. Configure the Journey overview page using the widgets option to hide or show Task Templates and Create a Journey for Your Team widgets. The pre-hire onboarding experience enables a seamless journey for an applicant transitioning from an onboarding pre-hire to a full-time employee. See Journey Designer for more information.