Combined AI Analytics release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 12, 2026
  • 3 minutes to read

    • Consolidated page of all release notes for AI Analytics from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family AI Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading AI Analytics to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    AI Analytics is installed and updated when you install or update any Now Assist application. If you have issues installing or updating applications, see this knowledge article for steps that may address your issue. Otherwise, you can make a Support case.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for AI Analytics.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Yokohama Patch 1
    Usage and adoption
    Monitor key usage and adoption indicators of your Now Assist implementation.
    Custom skill details
    View usage and performance indicators of custom skills from the predefined custom skills dashboard page.
    AI Guardian analytics
    Monitor the performance of guardrails enabled through AI Guardian.
    User search analyzer
    Gain insights into the search performance in Now Assist self-service experiences like Now Assist in Virtual Agent.
    Now Assist context menu analytics.
    Monitor the usage and performance of Now Assist context menu actions.
    Now Assist value insights
    Track the estimated efficiency and productivity gains enabled through Now Assist.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing AI Analytics features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some AI Analytics features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some AI Analytics features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate AI Analytics.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    AI Analytics features are available with activation of any Now Assist plugin from the ServiceNow Store. For more information, see Install Now Assist plugins.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for AI Analytics we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for AI Analytics we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    AI Analytics supports various browsers, including Google Chrome and Microsoft Edge. For more information, see Browser support.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for AI Analytics, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for AI Analytics we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for AI Analytics we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    • Track the usage and adoption of your Now Assist implementation.
    • Monitor the performance of guardrails enabled through AI Guardian.
    • Gain insights into the search performance in Now Assist self-service experiences.
    • Track the estimated efficiency and productivity gains enabled through Now Assist.

    See Analyzing Now Assist performance for more information.

    Zurich

    		 No updates for this release.