Combined ServiceNow Otto for Collaborative Work Management (CWM) (CWM) release notes for upgrades from Xanadu to Zurich

Consolidated page of all release notes for ServiceNow Otto for Collaborative Work Management (CWM) (CWM) from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Collaborative Work Management (CWM) (CWM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ServiceNow Otto for Collaborative Work Management (CWM) (CWM) to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for ServiceNow Otto for Collaborative Work Management (CWM) (CWM).

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Generate acceptance criteria for CWM stories Generate clear, consistent acceptance criteria for user stories with the acceptance criteria generation skill. By using story details as context and predefined templates, the skill helps you generate acceptance criteria in a format that aligns with your organizational requirements. Generate and improve content using open-text prompts Help improve your content and productivity with the ability to enter custom prompts directly in the Docs, alongside the Summarize, Elaborate, and Shorten options. Generate content with ServiceNow Otto for CWM directly in your Docs. In addition, summarize existing sections, elaborate where needed, and refine drafts. New third-party AI model provider options available for all AI applications Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.

Changes

Between your current release family and Zurich, some changes were made to existing ServiceNow Otto for Collaborative Work Management (CWM) (CWM) features.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic. Zurich Patch 4 Some generative AI skills are turned on by default The new default behavior works as follows: New customers: When you install an AI product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

Removed

Between your current release family and Zurich, some ServiceNow Otto for Collaborative Work Management (CWM) (CWM) features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some ServiceNow Otto for Collaborative Work Management (CWM) (CWM) features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate ServiceNow Otto for Collaborative Work Management (CWM) (CWM).

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Install ServiceNow Otto for CWM by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) (CWM) we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) (CWM) we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for ServiceNow Otto for Collaborative Work Management (CWM) (CWM), such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for ServiceNow Otto for Collaborative Work Management (CWM) (CWM) we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for ServiceNow Otto for Collaborative Work Management (CWM) (CWM) we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 In Zurich Patch 4, some Now Assist are now turned on by default. Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. Help increase the efficiency of your teams using the generative AI capabilities of ServiceNow Otto for CWM. See ServiceNow Otto for CWM for more information.