Combined ServiceNow Otto for Collaborative Work Management (CWM) release notes for upgrades from Xanadu to Zurich

Consolidated page of all release notes for ServiceNow Otto for Collaborative Work Management (CWM) from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Collaborative Work Management (CWM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ServiceNow Otto for Collaborative Work Management (CWM) to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for ServiceNow Otto for Collaborative Work Management (CWM).

Release	Release notes
Xanadu	No updates for this release.
Yokohama	Generate tasks from Docs Help increase efficiency and save time by using Now Assist to automatically generate CWM Tasks for your Board. Using the information in your doc, Now Assist provides task recommendations. You can choose to refine or modify these recommendations. You can iterate multiple times to tweak the task recommendations according to your requirements. After you're satisfied with the recommendations, Now Assist can help you add these tasks to a board of your choice. Summarize and paraphrase Docs content Use Now Assist capabilities to refine selected content in docs, or to get a summary of the whole document. Summarize, elaborate, or shorten selected text. Summarize the entire content on the page.
Zurich	No updates for this release.

Changes

Between your current release family and Zurich, some changes were made to existing ServiceNow Otto for Collaborative Work Management (CWM) features.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 11 Changes to Now Assist usage measurement Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic. Some Now Assist skills are turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some ServiceNow Otto for Collaborative Work Management (CWM) features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some ServiceNow Otto for Collaborative Work Management (CWM) features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate ServiceNow Otto for Collaborative Work Management (CWM).

Release	Release notes
Xanadu	No updates for this release.
Yokohama	Install Now Assist for Collaborative Work Management by requesting it from the ServiceNow Store.
Zurich	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for ServiceNow Otto for Collaborative Work Management (CWM), such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 11 Review changes to Now Assist usage measurement. Some Now Assist skills, agents, and agentic workflows are on by default. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 3 Help increase efficiency by automatically creating tasks from the context of your CWM Docs and adding them to the required Board. Enable saving time by summarizing and paraphrasing blocks of content or a whole page in CWM Docs using generative AI capabilities. See Now Assist for CWM for more information.
Zurich	No updates for this release.