Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes for upgrades from Xanadu to Zurich

Consolidated page of all release notes for ServiceNow Otto for Manufacturing Commercial Operations (MCO) from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ServiceNow Otto for Manufacturing Commercial Operations (MCO) to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for ServiceNow Otto for Manufacturing Commercial Operations (MCO).

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Zurich Patch 4 Execute recall campaigns faster[Placeholder link text to key execute-recall-campaigns-faster] Use the create recall corrective actions AI agent to extract the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges. The AI agent sets the asset applicability criteria to determine which corrective actions are applicable to that particular subset of the impacted asset.

Changes

Between your current release family and Zurich, some changes were made to existing ServiceNow Otto for Manufacturing Commercial Operations (MCO) features.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.

Removed

Between your current release family and Zurich, some ServiceNow Otto for Manufacturing Commercial Operations (MCO) features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some ServiceNow Otto for Manufacturing Commercial Operations (MCO) features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate ServiceNow Otto for Manufacturing Commercial Operations (MCO).

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Now Assist features are available with activation of ServiceNow Otto for MCO (com.sn.mfg.gen.ai) plugin. For more information, see Install plugins for ServiceNow Otto.

Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for ServiceNow Otto for Manufacturing Commercial Operations (MCO), such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Enable the Recall manager to create corrective actions and charges for the recall campaign using the create recall corrective actions AI agent. See Now Assist for MCO for more information.