Review an app

  • Release version: Xanadu
  • Updated July 31, 2025
  • 1 minute to read

    • Use your Now Support credentials to log in to the ServiceNow Store and leave a review on any app or integration you have used.

    Before you begin

    • The app you’re reviewing must be installed on your instance.
    • You must be logged in to the ServiceNow Store with your Now Support credentials.

    Role required: None

    About this task

    You can review an app after your organization buys or trials it. App reviews provide valuable feedback about what you like and what possible updates you want to see in the future.

    The ability to review apps is not currently available to federal customers.

    Note:
    Your name and company are visible in any reviews that you leave while logged in to the ServiceNow Store. If you want to leave an anonymous review, follow the steps to submit a guest review. For more information, see Submit a guest review.

    Procedure

    1. Log in to the ServiceNow Store using your Now Support credentials.
    2. Find and select the app that you want to review on the ServiceNow Store.
    3. From the app details navigation panel, select Ratings and Reviews.
    4. Select Write a Review.
    5. Select a number of stars out of five.
    6. Enter your comments in the review field.
    7. Select Post.

    Result

    Your name, company, comment, and rating are visible in the Rating and reviews section of the app details.