Enable ServiceNow Otto in Virtual Agent API

Enable ServiceNow Otto in Virtual Agent API to support generative AI skills across multiple provider channels.

Before you begin

Set up ServiceNow Otto in Virtual Agent. See Configuring assistants overview for more information.

Note:

ServiceNow Otto capabilities are supported only in asynchronous mode.

Role required: admin

Procedure

1. Navigate to All, and then enter sys_now_assist_deployment_channel.list in the navigation filter.
2. Select New.
3. On the form, fill in the fields.

Field	Value
Document Table	Select Provider Channel Identity from the dropdown.
Document Id	Select the Provider Channel Identity [sys_cs_provider_application] record corresponding to Virtual Agent API.
ServiceNow Otto Deployment	Select ServiceNow Otto for Virtual Agent.
Active	Select the Active check box.

4. Select Submit.