Deactivate Agent Affinity

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Deactivate Agent Affinity if you do not want Agent Affinity to assign work assignments to agents.

    Before you begin

    Role required: awa_admin or admin

    Procedure

    1. In the navigation filter, enter sys_properties.list.
      The entire list of properties in the System Properties [sys_properties] table appears.
    2. In the Search field, enter glide.awa.agent_affinity.enabled.
    3. Click glide.awa.agent_affinity.enabled.
    4. On the system property screen, change Value from true to false and click Update.
      Agent Affinity is now deactivated.