Virtual Agent API

The ServiceNow® Virtual Agent API is a REST API built on ServiceNow's conversational custom chat integration framework, enabling integration with enterprise or third-party chat interfaces, or as a secondary bot in multi-bot environments.

Get started with ServiceNow Virtual Agent API

ExploreLearn about Virtual Agent and its features.	ConfigureInstall and configure Virtual Agent.
UseUse Virtual Agent.	ReferenceGet additional information about Virtual Agent.

• Exploring Virtual Agent API
  Use the ServiceNow® Virtual Agent API app to integrate any chat interface or a bot with ServiceNow® Virtual Agent or Agent Chat. The app is available from the ServiceNow® Store.
• Configuring Virtual Agent API
  Configure Virtual Agent API to connect ServiceNow Virtual Agent and Live Agent with any conversational interface.
• Using Virtual Agent API
  Virtual Agent API enables ServiceNow developers, advanced users, and admins to use Virtual Agent with an enterprise or any other third-party chat interface that supports conversational interfaces or as a secondary bot in an environment with multiple, specialized bots managed by a primary bot.
• Virtual Agent API reference
  Reference section provides information about troubleshooting common errors, logs, and debugging while using Virtual Agent API.