Table bot response control

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Table Bot Response Control

    The Table bot response control in ServiceNow's Virtual Agent allows you to present information in a tabular format, enhancing the organization and clarity of displayed data. This feature is useful for displaying various types of information such as planned service changes, company holidays, and contact information.

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    Key Features

    • Table Structure: Supports 1 to 4 columns with optional headers.
    • Data Population: Tables can be filled using the conditioner builder or scripts.
    • Filtering Options: Filter tables using no-code conditions or low-code scripts.
    • No Records Message: Customize the message shown when no records are available.
    • Row Sorting: Sort rows by selected columns in ascending or descending order.
    • Advanced Headers: Add headers to tables using text strings, variables, or scripts.
    • Channel Support: Compatible with various channels, including web UI, Microsoft Teams, and LINE, with some restrictions.

    Key Outcomes

    By utilizing the Table bot response control, ServiceNow customers can provide users with clearly organized information, enhancing user interaction and the overall experience within the Virtual Agent. This structured output is particularly beneficial in managing and conveying large datasets efficiently.

    Use the Table bot response control in a Virtual Agent topic to display a bot response as a table.

    Table bot responses enable users to see information in a more organized way.

    For example, you can organize and display information such as the following:
    • Planned service changes
    • Company holidays
    • Contact information
    • Testing sites

    Output tables can have between one and four columns and may include optional column headers. You can populate tables using the conditioner builder or scripts.

    Table bot response properties

    Property Description
    Node name Name that identifies this Table bot response control node in the topic flow.
    Populate this table by Options for populating the table. Select one of the following:
    • Table: Select the ServiceNow table that contains the data to be displayed.
    • Script: Enter code in the Define rows dialog box.
    Table The name of the table that contains the data.

    This field is available only when the Table option is selected.
    Filter rows Options for filtering the contents of the table. Choose one of the following:
    • Condition: Specify a no-code condition statement using the condition builder. For more information, see Condition builder.
    • Script: Enter a low-code script that specifies a condition.

    This field is available only when the Table option is selected.
    No records response message Message displayed if no records are found.
    Show links for each record Slide this toggle to activate links for each record in the output in your Virtual Agent conversation.

    The Show links for each record toggle is not available by default. It can be enabled by changing the value of the system property sn_cs_builder.table_show_links_enabled to true.
    Columns and rows
    Columns (left to right) Table columns that you want to display in the conversation. You can have up to 4 columns.
    • Field: Select a field from the ServiceNow table to be displayed in the column.
    • Display name: Reflects the selected column name. Use the default name or change the name.

    This field is available only when the Table option is selected.
    Sort rows by Option for sorting returned rows by column. You can sort by one of the selected columns, or by a column not shown in the response to the user. Choose Ascending or Descending order for the sort.

    If you don't specify a sort order, rows are sorted by creation date in descending order. If you specify a different sort order, creation date is used as a secondary sort order.

    This field is available only when the Table option is selected.
    Advanced
    Headers
    Header Header or title for the table when the table is displayed in the response output. The header can be a text string, variables, or a script.
    Display Column Headers Toggle switch that enables the display of column headings.
    Hide this node
    Conditionally show this node if

    No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true.

    Channel support

    Table 1. Channel support for the Table bot response control
    Channel Support Constraints
    Web UI Supported None
    Mobile UI Supported None
    Now Assist panel Not supported Not applicable
    Microsoft Teams Supported None
    Slack Supported None
    Workplace Supported None
    Facebook Messenger Not supported Not applicable
    SMS Twilio Not supported Not applicable
    LINE Supported None
    WhatsApp (powered by Twilio) Not supported Not applicable
    WhatsApp Supported The header and fields together have a limit of 1,024 characters. You can view only 10 rows of the table at a time. If there are more than 10 rows, the pagination format is used to view more options.
    Apple Messages for Business Supported None
    Alexa (Voice) Partial support Supported on devices with screens. For nonscreen devices, the table will be read, if possible. For details, see Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience.

    Example Table bot response output

    Note:
    Virtual Agent Designer controls may display and function differently in other channels.
    Response properties Table bot response output
    Figure 1. Table bot response control basic properties
    Basic properties include the node name, the method of populating the table, the filter, and the columns to be returned.
    Figure 2. Table bot response output in ServiceNow mobile
    Table in a chat window that displays the first six 2021 Company Holidays by Holiday and Date. The user can choose an option to view all 11 rows.