Conversational Integration with Workplace from Facebook

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Use the Conversational Integration with Workplace from Facebook application to connect your requesters with Virtual Agent or live agents through your company’s Workplace from Facebook application.

    As of September 1, 2025, Conversational Integration with Workplace from Facebook is no longer deployed, enhanced, or supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.