Secure custom input properties sheet

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Secure custom input properties sheet

    The Secure custom input properties sheet enables ServiceNow customers to configure secure inputs, such as passwords, within Virtual Agent custom input controls. This feature is essential for handling sensitive data securely, especially passwords, and requires adherence to scoped application requirements in Workflow Studio.

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    Key Features

    • Custom Control Definition: Select from a list of custom control definitions that dictate how the control is rendered in the channel where it runs.
    • Generate Control Data Function: Define a script function that provides the data used to render the control, including defining multiple password values if needed.
    • Transcript Function: Specify a script function that generates messages recorded in the transcript, confirming the rendering and data values of the input control.
    • Non-supported Channel Response Message: Set a default fallback message displayed when the control runs on an unsupported channel.
    • Invoke Workflow Studio Asset: Link secure inputs from the custom control to a Workflow Studio action or subflow for further processing.
    • Spoke and Action/Subflow Selection: Choose the scoped application (“spoke”) and the specific Workflow Studio action or subflow to perform within the instance, with dynamic input and output mappings.
    • Input Mapping: Map input variables to Workflow Studio actions or subflows. Password2 type fields are automatically marked as mandatory and secure, while String fields can be mandatory but not secure. Input response variable names must correspond exactly to those in the action or subflow.
    • Output Mapping: Specify variables output by the selected action, with mappings adapting to the action selected.
    • Advanced Permissions: Choose the permission context for running the action: either the user’s permissions or system-level privileges.
    • Conditional Node Visibility and Skipping: Define no-code or low-code conditions to conditionally show or allow users to skip this node during the conversation.

    Practical Application for ServiceNow Customers

    This sheet provides a structured way to securely collect sensitive inputs like passwords in Virtual Agent conversations and process them through Workflow Studio securely and efficiently. By correctly mapping inputs and outputs and selecting appropriate permissions, customers can ensure secure data handling while maintaining flexibility in how and when nodes appear in conversations. This setup is critical for compliance and security best practices when dealing with confidential user inputs.

    Use this sheet to specify secure inputs, such as a password, in a custom input control in Virtual Agent.

    Important:
    To implement secure (password2) inputs in your Virtual Agent custom control, you must adhere to the scoped application requirements in Workflow Studio. For details, see Workflow Studio scoped application requirements for secure inputs.

    Secure custom input properties sheet

    Secure custom input property Description
    Custom Control Definition List of custom control definitions for the controls.

    Select the definition that defines how the control is rendered for the channel in which it runs.
    Generate Control Data Function Script function that provides the data used to render the custom control.

    For example, if you're asking for one or more passwords, you would define the values for each password.
    Transcript Function Script function that provides the message recorded in the transcript.

    For example, a message for an input control could confirm that the control is rendered with specific data values.
    Non-supported channel response message Default fallback message that is displayed when a user is running the control on an unsupported channel.

    Invoke Workflow Studio asset

    The Workflow Studio action or subflow that secure inputs from the custom control can be passed into.

    For more information about Workflow Studio actions and subflows, see Actions and Subflows.
    Spoke

    Name of the scoped application that contains Workflow Studio content that is dedicated to a particular application or record type.

    For a list of default spokes, see Spokes.
    Action / Subflow

    The Workflow Studio action or subflow to be performed in the instance. The Input mapping and Output mapping areas change depending on your selection.

    For details about the action or subflow, click the link beneath your selection to view it in Workflow Studio.
    Input mapping Specifies the variables to be used as input to the selected action. The check boxes for secure fields (password2 type) are selected automatically, which makes them mandatory. If you select the check box for a String field, it will be mandatory, but not secure. Only fields that use the password2 data type are secure.
    For each selected field, provide the corresponding input response variable name that is specified in the action or subflow. For example, a Workflow Studio action contains an oldPassword input and a newPassword input. The input response object looks like this: 
    { 
   “old_password”: “1234”,
   “new_password”: “5678”  
}

    In this example, enter old_password for the oldPassword property, and then enter new_password for the newPassword property.
    Output mapping Specifies the variables to be output by the selected action. The contents of this area change according to the action you selected.
    Advanced (optional)
    Permissions
    Run as
    Permissions to use for the action. Select one of the following options:
    • User who initiates session: When selected, the action runs using the same permissions that the current user has.
    • System User: When selected, the action runs using system privileges, some of which may be unavailable to the current user.
    Hide or skip this node
    Conditionally show this node if

    No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true.
    Allow user to skip this node if

    No-code condition statement or low-code script that specifies a condition for letting users skip this node in the conversation. The condition must evaluate to true. You can set this field using either the condition builder or a script.