Configure interaction record to store clientSessionId in Virtual Agent API

You can configure to store clientSessionId to support third-party chat applications.

Before you begin

Role required: admin

Procedure

1. Navigate to All, and then enter sys_cs_provider_application.list in the filter.
2. Select the VA Bot to Bot Provider Application record to open it.
3. In the Provider Channel Identity form, select the Provider Identity Properties related list and select New.
4. On the Custom Adapter Property form, fill in the fields.

   Table 1. Custom Adapter Property form

   Field	Description
   Name	Name of the customer adapter property, such as third_party_chat.
   Value	Enter true.
   Description	Enter an explanation for this property: The custom adapter property to contain the client sessions by the supported third-party application in the Interaction record.

5. Select Submit.