Customize Virtual Agent welcome messages in Microsoft Teams

Alter the default welcome message to send a custom greeting in Virtual Agent conversations integrated with Microsoft Teams.

Before you begin

Role required: virtual_agent_admin or admin

Install the Microsoft Teamsplugin. For more information, see Integrate Virtual Agent with Microsoft Teams.

About this task

The Provider Channel Identity [sys_cs_provider_application_list] table stores identities for various chat channels, including for Virtual Agent in Microsoft Teams. The Bot Messages tab previously used the msteams_welcome_part1_msg and msteams_welcome_part2_msg parameters for welcome messages. The new default_welcome_message parameter replaces both parameters with a single message parameter instead.

Procedure

1. Navigate to All > sys_cs_provider_application.list.
2. Select the Provider entry VA Teams adapter provider.
3. On the Bot messages tab, select New.
4. On the form, fill out the following fields.

   Property	Description
   Name	Enter default_welcome_message.
   Value	Enter your new welcome message. For example, Welcome to Virtual Agent for Microsoft Teams!
   Description	Enter a description for your message. For example, New default welcome message.
   Message type	Select message from the drop-down menu.
   Provider Channel Identity	This is the name of the Provider Channel Identity.

5. Select submit.

Result

The Channel Identity for Virtual Agent Microsoft Teams has the new default_welcome_message parameter in the Bot Messages tab. The new welcome message displays each time you open a Virtual Agent conversation in Microsoft Teams.