Enable Dynamic Translation for languages in Virtual Agent

Enable Dynamic Translation for one or more languages in Chat Settings for Virtual Agent.

Before you begin

Install and configure the plugins for Dynamic Translation, as described in Prerequisites for using Dynamic Translation in Virtual Agent. If these prerequisites aren’t completed, the Multi language support card described in the following steps doesn’t appear.

Role required: virtual_agent_admin or admin

Procedure

1. Navigate to All > Conversational Interfaces > Settings.
2. Select Virtual Agent.
3. On the Multi language support card, do the following:
   1. Turn on the Language Detection toggle switch to enable it.

      Turning on this toggle is applicable to both NLU and LLM conversations.

   2. Turn on the Dynamic language translation toggle switch to enable it.

      Turning on this toggle is only applicable to NLU conversations. For more information about turning on translation for LLM conversations, see Configure multilingual service for Now Assist applications.

   3. Select View All.
   The Multi-language support page opens. All languages that are installed on the instance are listed.
4. In the Dynamic Translation Enabled column, select false for the language you want to enable.

   

   1. If prompted, select Edit record.
      
   2. Select Dynamic Translation Enabled.
   3. Select Update.
   4. Return to the Multi-language support page and repeat these steps for any other language you want to enable.
5. Optional: Enable language detection for guest users.
   If this system property is set to off, Dynamic Translation will not work for guest users.
   1. Navigate to All, and then enter sys_properties.list in the filter.
   2. In the Name field, search for com.glide.cs.guest_session_resumable.
   3. In the Value column, change the setting to true.