Components installed with Omnichannel Callback

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Several types of components are installed with activation of the Omnichannel Callback plugin, including user roles, scheduled jobs, and tables.

    Scheduled jobs installed

    Scheduled job Description
    Callback Scheduler - Scheduled

    Executes the callback task of type Scheduled a minute before the scheduled start time.
    Callback Scheduler - ASAP

    Executes the callback task of type ASAP after creation of the callback task or at the next retry attempt.
    Omnichannel Callback Close expired tasks
    Marks the callback tasks as Closed Abandoned in the following scenarios.
    • ASAP callback: If the current time is past the expiry time or the number of callback attempts exceeds the maximum retry attempts.
    • Scheduled callback: When the callback task is not closed one hour after the scheduled end time.

    Tables installed

    Table Description

    Callback Properties

    [sn_omni_callback_st_callback_properties]

    Lists the callback properties that determine the callback behavior.

    Callback

    [sys_cs_callback]

    Lists the callback tasks of type Scheduled and ASAP.

    Roles installed

    Roles Description

    Callback Admin

    [sn_omni_callback.callback_admin]

    With this role, users can view, update, and create the Callback records and execute callback API.

    Callback Writer

    [sn_omni_callback.callback_writer]

    With this role, users can view and update the Callback Task records.
    To learn more about managing subscriptions, see Managing per-user subscriptions in Subscription Management and contact your account representative.