Managing AI agents in Assistant Designer

  • Release version: Zurich
  • Updated August 6, 2025
  • 2 minutes to read
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    Summary of Managing AI Agents in Assistant Designer

    This guide provides instructions for viewing AI agents created in AI Agent Studio through Assistant Designer. Note that you must have the Now Assist Topics skill activated to access the updated Asset library interface. Without this skill, you will see the legacy UI.

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    Key Features

    • View Only: AI agents can only be viewed in Assistant Designer; creation, editing, testing, and deletion must occur in AI Agent Studio.
    • Role Requirement: Access requires the virtualagentadmin role.
    • AI Agent Details: The list view displays the name, type, status, active status, last modified time, and description of each AI agent.
    • Visibility Settings: Use the row actions icon to manage settings for Promoted, Discoverable, Visible, and Active statuses.

    Key Outcomes

    To ensure an AI agent appears in Assistant Designer, you must adjust its availability settings in AI Agent Studio. Specifically, enable the "Allow" toggle and select the desired chat assistants where the agent will be discoverable. Deletion of AI agents must be performed in AI Agent Studio, as this option is inactive in Assistant Designer.

    View AI agents created in AI Agent Studio through Assistant Designer.

    Note:
    An updated Assistant Designer Asset library user interface is available when you install Now Assist in Virtual Agent and turn on the Now Assist Topics skill. This content assumes that you have activated this skill and can see the list view. If this skill is not activated, you see the legacy UI and topics page. For more information, see Virtual Agent Designer legacy topics page.

    Role required: virtual_agent_admin

    When you select an AI agent, it opens in AI Agent Studio. AI agents currently can't be created or edited in Assistant Designer. You can only view them in Assistant Designer. They can be created, edited, tested, and deleted only in AI Agent Studio. For more details, see AI Agent Studio.

    AI agents in Assistant Designer

    Select the AI agents option to see all the AI agents activated for Assistant Designer.

    Column Description
    Name Name of the AI agent. Select the AI agent to open it in AI Agent Studio.
    Type AI agent.
    Status Status type such as Published.
    Active Whether the AI agent is active or inactive.
    Last modified Time when the AI agent was last modified.
    Description Description of the AI agent.

    Use the row actions icon ( ) to work with visibility settings for Promoted, Discoverable, Visible, and Active:

    Option Description
    Promoted Option to toggle the AI agent's Promoted status to show as a suggested conversational asset in the virtual assistant.

    You must first select an assistant to promote the AI agent.
    Discoverable Option to toggle the AI agent's Discoverable status. If discoverable, the AI agent is invoked when matched with a user's utterance.
    Visible Option to toggle the AI agent's visibility to users. If visible, the AI agent appears whenever the Show me everything option is selected in the conversation.
    Active Option to toggle the AI agent's active status. If active, the AI agent is available within the conversation.
    Delete Delete option for AI agent is inactive in Assistant Designer. The AI agent can only be deleted from AI Agent Studio.

    AI agents become available in Assistant Designer based on the display settings in AI Agent Studio. To enable an AI agent to appear in Assistant Designer, perform the following:

    1. Navigate to All > AI Agent Studio > Overview and select the AI agent.
    2. Select the Define availability tab.
    3. In the Engage via Virtual Agent assistants card:
      • Activate the Allow toggle switch.
      • Under Choose chat assistants, select the assistants where the AI agent becomes discoverable.

      Virtual Agent card in an AI agent.

    For detailed information about creating AI agents, see Create an AI agent.