Virtual Agent Designer bot responses

Virtual Agent Designer offers various controls for displaying bot responses in a conversation. Because the bot responses occur in third-party platforms, the format for each output may vary.

The following bot response controls are available for use within a Virtual Agent topic.

• Text bot response control
  Use the Text bot response control in a Virtual Agent topic to display a bot response as text. You can format the Text bot responses using the text editor controls. For example, you can bold or italicize the text, as well as include links, bulleted lists, and emojis.
• LLM Text bot response control
  Use this control to write a prompt description that will dynamically create an output message to the user in conversations that use large language model (LLM) topic discovery.
• Image bot response control
  Use the Image bot response control in a Virtual Agent topic to upload and display an image from a URL link. The image aspect ratio determines how the image is sized in the bot chat bubble.
• Link bot response control
  Use the Link bot response control in a Virtual Agent topic to present a bot response. The response contains a header prompt with either a single URL link to an item or multiple URL links for up to three items.
• HTML bot response control
  Use the HTML bot response control to display static HTML text in the Virtual Agent bot response.
• Multi-response bot response control
  Use the Multi-response bot response control in a Virtual Agent topic to sequentially display two or more outputs. Outputs can be text, image, link, or HTML. Users can move from one output to the next through a provided navigation button.
• Script bot response control
  Use the Script bot response control in a Virtual Agent topic to run a script that returns a single response or a multi-part response.
• Card bot response control
  Use the Card bot response control in a Virtual Agent topic to upload and display selected information from a record on your instance, along with rich content, such as a video or image.
• Table bot response control
  Use the Table bot response control in a Virtual Agent topic to display a bot response as a table.
• Video bot response control
  Use the Video bot response control in a Virtual Agent topic to include a video in the conversation.