Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode with Bot Interconnect.

    You can use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode. See Enable synchronous mode on the secondary ServiceNow Virtual Agent instance or Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance.
    Note:
    Now Assist capabilities are supported only in asynchronous mode.