Using Advanced analytics to access AWA dashboards

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Using Advanced analytics to access AWA dashboards

    Advanced analytics in ServiceNow's Advanced Work Assignment (AWA) module allows you to efficiently access and manage AWA dashboards. It provides a user-friendly interface to view dashboard cards, search, and select dashboards from different groups based on your access and recent activity.

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    Key Features

    • Dashboard Categories: Dashboards are organized into four categories:
      • Recent: Displays up to nine dashboards you have recently accessed, with the most recent first.
      • Owned by me: Shows dashboards you created or own.
      • Shared with me: Lists dashboards shared with you directly or through group or role membership.
      • All: Displays all dashboards you have access to.
    • Dashboard Filtering: The selected category filters the available dashboard groups and dashboards in the Groups list and Dashboard Picker. If no dashboards match the selected group, a notification appears.
    • Sorting: Dashboards (except in the Recent category) are sorted in ascending order by dashboard group order or name, and by dashboard order or name, based on optional order numbers set by the dashboard owner.
    • Dashboard Tiles: Tiles show dashboard widget thumbnails, group, access level (Owner, Editor, Viewer), dashboard name, and owner information, helping you quickly identify relevant dashboards.
    • Access Restrictions: If a widget is not viewable, a prompt advises contacting the administrator due to possible configuration, access, or data availability issues.
    • Groups List: Defaults to showing only AWA-related dashboards but can be changed to view dashboards from other groups.
    • Dashboard Management: Provides a direct option to create or configure responsive dashboards via the New button.

    Practical Benefits for ServiceNow Customers

    This capability streamlines how users access, organize, and manage their AWA dashboards, improving productivity and visibility into work assignments. By categorizing dashboards and providing intuitive filtering and sorting, users can quickly find the relevant dashboards they need. Access controls ensure secure sharing and viewing rights, while the visual tile layout helps identify dashboard content and ownership at a glance.

    Overall, using advanced analytics to access AWA dashboards enhances your ability to monitor and manage assignments effectively within ServiceNow.

    Advanced analytics enable you to view cards that represent the Advanced Work Assignment dashboards that you have access to. You can also see a dashboard picker, which lets you view the cards for all the dashboards in a group. You can then search and choose a dashboard from a list.

    Navigate to Advanced Work Assignment > Management > Advanced Analytics.

    The advanced analytics for the dashboards lets you see the dashboards in one of these categories: by default, the Recent category is selected when you visit the advanced analytics for the dashboards.

    • Recent shows up to nine dashboards that you have visited recently. The most recent are shown first.
    • Owned by me shows the dashboards that you have created and those dashboards to which you have been assigned ownership.
    • Shared with me shows the dashboards which have been shared with you as a user, or member of a group or role.
    • All shows all the dashboards that you have access to.
    Note:
    The category that you choose limits the dashboard groups and individual dashboards that you see when you choose from the Groups list and the Dashboard Picker field. If no dashboards in the incident group have been shared with you, and you select Incident from the Groups list, then the overview displays a note that no dashboards match your search.
    All tabs except for the Recent tab are sorted in ascending order by:
    1. Dashboard group — Order

      The owner of the dashboard can specify an order number in the dashboard group's form. This field is optional.

    2. Dashboard group — Name
    3. Dashboard — Order

      The owner of the dashboard can specify an order number in the dashboard's form. This field is optional.

    4. Dashboard — Name

    Using Advanced Analytics tiles

    Tiles on Advanced Analytics show thumbnails of the widgets on the dashboard, the dashboard group, your level of access on the dashboard, the name of the dashboard, and the owner of the dashboard. Dashboard access levels are Owner, Editor, and Viewer. For more information, see Share a responsive dashboard. Dashboard tile example with callouts for dashboard widget types, dashboard group, level of access, and dashboard name.
    Note:
    If you can't view a dashboard widget, you will see a message that prompts you to contact the administrator. You may not be able to view a dashboard widget because of wrong configuration settings, access restrictions, or because there is no data to display.

    Using the Advanced Analytics Groups list

    The advanced analytics screen defaults to showing only the dashboards related to AWA. You can see other dashboards by changing the Groups list to show only those dashboards in another single group. Dashboard Advanced Analytics screen with AWA dashboards

    Click New to Create or configure a responsive dashboard.