Managing custom skills in Assistant Designer Asset library

  • Release version: Zurich
  • Updated January 30, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Managing custom skills in Assistant Designer Asset library

    This content explains how ServiceNow customers can view and manage custom skills within the Assistant Designer Asset library. The Asset library provides a list view of custom skills created for Virtual Agent, but it is important to note that creation, testing, and deletion of these skills must be done in the AI Skill Kit, not directly within the Asset library.

    Show full answer Show less

    Viewing custom skills in the Asset library requires the virtualagentadmin role and depends on having ServiceNow Otto installed in Virtual Agent to access the updated user interface.

    Key Features

    • View Custom Skills: Customers can see details such as the skill name, type, status (e.g., Published), active state, last modified time, and descriptions in a list format.
    • Open in AI Skill Kit: Selecting a skill in the Asset library opens it in AI Skill Kit for further management.
    • Visibility Controls: Using the row actions icon, customers can toggle the skill’s Promoted (suggested in conversations), Discoverable (invoked by user utterances), Visible (appears under "Show me everything"), and Active (available in conversations) statuses.
    • Delete Option Disabled: Skills cannot be deleted from the Asset library; deletion is only possible in AI Skill Kit.
    • Deployment Settings: For a custom skill to appear in the Asset library, it must be enabled in the AI Skill Kit deployment settings by selecting Platform skills in the feature list and enabling the ServiceNow Otto panel card.

    Practical Application for ServiceNow Customers

    ServiceNow customers using Virtual Agent and Assistant Designer can leverage the Asset library to efficiently monitor and manage the visibility and availability of their custom skills without navigating away from the assistant interface. However, full lifecycle management of these skills—such as creation, testing, and deletion—requires use of the AI Skill Kit.

    Ensuring correct deployment settings in AI Skill Kit is essential for skills to be accessible and manageable within the Asset library. This integration facilitates streamlined control over conversational assets, improving Virtual Agent effectiveness and user experience.

    View custom skills through Assistant Designer Asset library.

    Note:
    An updated Assistant Designer Asset library user interface is available when you install ServiceNow Otto in Virtual Agent. This content assumes that you can see the list view. If ServiceNow Otto in Virtual Agent is not installed, you see the legacy UI and topics page. For more information, see Virtual Agent Designer legacy topics page.

    Role required: virtual_agent_admin

    When you select a custom skill, it opens the skill in AI Skill Kit. Custom skills currently can't be created in Assistant Designer Asset library. You can only view them. The skills can be created, tested, and deleted only in AI Skill Kit. For more details on creating skills, see Create a skill.

    Figure 1. Custom skills as viewed in Assistant Designer Asset library
    Custom skills pill in Assistant Designer Asset library.
    Column Description
    Name Name of the skill. Select the skill to open it in AI Skill Kit.
    Type Custom skill.
    Status Status type such as Published.
    Active Whether the skill is active or inactive.
    Last modified Time that the skill was last modified.
    Description Description of the custom skill.

    Use the row actions icon to work with visibility settings for Promoted, Discoverable, Visible, and Active:

    Option Description
    Promoted Option to toggle the skill's Promoted status to show as a suggested conversational asset in the virtual assistant.
    Discoverable Option to toggle the skill's Discoverable status. If discoverable, the skill is invoked when matched with a user's utterance.
    Visible Option to toggle the skill's visibility to users. If visible, the skill appears whenever the Show me everything option is selected in the conversation.
    Active Option to toggle the skill's active status. If active, the skill is available within the conversation.
    Delete Delete option for skills is inactive in Assistant Designer Asset library. The skills can only be deleted from AI Skill Kit.

    Custom skills become available in Assistant Designer Asset library based on the deployment settings in AI Skill Kit.

    1. Navigate to Servicenow Otto Skill Kit > Home and select the skill.
    2. Select Skill settings > Deployment settings.
    3. For the skill to become available in Assistant Designer Asset library, the following options should be selected:
      • Select Platform skills in the Feature list.
      • Select the Servicenow Otto panel card to enable the skill through the Servicenow Otto Panel.