ServiceNow Otto for Virtual Agent reference

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Virtual Agent topic developers can create topics for use in the ServiceNow Otto panel channel. The following Virtual Agent Designer controls are currently supported.

    For more information about the ServiceNow Otto panel channel, see Channels in Conversational Interfaces.

    Table 1. Supported controls for the ServiceNow Otto panel channel
    Control type Supported controls
    User input controls
    • Input Collector
    • Text
    • Static choice
    • Dynamic choice
    • Boolean
    • Date Time
    • Carousel

    For more information, see Assistant Designer user input controls.
    Bot response controls
    • Text
    • Link
    • HTML
    • Card (record card and record card with action only)

    For more information, see Assistant Designer Asset library bot responses.