Setting up Demand Forecast in Workforce Optimization for HR

Configure the data you want to collect, modify forecast parameters and calibrate manual adjustments using Demand Forecast.

• Configure data collection for Demand Forecast
  Define the data you want to collect for cases, interactions, or any table to forecast the number of agents that you require for your staffing needs.
• Modify forecast parameters to visualize forecast data
  Configure and tweak forecast parameters to see how the forecast behaves when you vary the period length, periods to forecast, or algorithm. You can view the modified forecast on the time-series visualization.
• Create a manual adjustment for a forecast
  Adjust forecasts manually to fine-tune them for greater accuracy. Create the adjustment for a specified time period and analyze how it impacts your forecast.

Concepts associés

• Workforce Optimization for HR Domain Separation
• Setting up Scheduling for Workforce Optimization for HR
• Setting up Teams in Workforce Optimization for HR
• Setting up Coaching in Workforce Optimization for HR

Tâches associées

• Activate Workforce Optimization for HR