Create a Universal Request from the Supplier Collaboration Portal

Create a Universal Request to raise issues that do not fit into predefined case types or involve multiple departments.

Avant de commencer

Role required: sn_slm.contact

Procédure

1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.
   For example, https://example.com/supplier.
2. In the search bar, enter your search query.
3. Navigate to the Contact us for help section.
4. Select the Request help option.
5. In the Request Help form, fill in the request details.
   The Supplier field is populated automatically and is not editable.
6. Facultatif : If the request contains sensitive information, do the following:
   1. Select the Issue contains sensitive or confidential information check box.
   2. From the Select department for your issue drop-down, select a department related to your issue.
7. Select Submit.

Résultats

A Universal Request is created based on the details provided in the Request Help form. For more information on the workflow, see Universal Request.

Concepts associés

• Supplier contact self-registration
• Managing supplier contacts from the Supplier Collaboration Portal
• Raising requests from the Supplier Collaboration Portal
• Viewing supplier contact tasks from the Supplier Collaboration Portal

Tâches associées

• Invite a member to access the Supplier Collaboration Portal
• View or update your user profile from the Supplier Collaboration Portal
• View all your requests from the Supplier Collaboration Portal
• View supplier locations from the Supplier Collaboration Portal
• View supplier payment information from the Supplier Collaboration Portal
• Start a chat session from the Supplier Collaboration Portal
• Manage documents from the Supplier Collaboration Portal
• Complete a risk assessment from the Supplier Collaboration Portal