Funções específicas da aplicação

As aplicações que você instala em sua instância podem incluir funções adicionais. Siga os links nesta seção para ver as funções instaladas junto com as aplicações.

Fluxo de trabalho	Produto	Links de Documentação de Funções
Customer Service Management	Customer Access Management	Roles installed with customer access management
Customer Service Management	Customer Service Management	Roles installed with Customer Service Management
Customer Service Management	Gestão de problemas graves	Components installed with Major Issue Management
Customer Service Management	OpenFrame	Components installed with OpenFrame
Customer Service Management	Public Sector Digital Services
Customer Service Management	Informações de tratamento especial	Components installed with Special Handling Notes
Customer Service Management	Comunicações Direcionadas	Components installed with Targeted Communications
Gestão de serviços a funcionários	Case and Knowledge Management	Components installed with Case and Knowledge Management
Gestão de serviços a funcionários	HR Service Delivery	Setting up your Alumni Service Center
Gestão de serviços a funcionários	HR Service Delivery	Installed with HR Service Management Legacy
Gestão de serviços a funcionários	HR Service Delivery	Reference for Document Templates
Gestão de serviços a funcionários	HR Service Delivery	vReference for Listening Posts
Gestão de serviços a funcionários	Journey Designer	Reference information for Journey designer
Gestão de serviços a funcionários	Journey Designer	Components installed with Journey Accelerator
Gestão de serviços a funcionários	Manager Hub	Components installed with Manager Hub
Gestão de serviços a funcionários	Workplace Case Management	Components installed with Workplace Case Management
Gestão de serviços a funcionários	Workplace Service Delivery	Components installed with Workplace Calendar Synchronization
Gestão de serviços a funcionários	Workplace Service Delivery	Components installed with Workplace Case Management
Gestão de serviços a funcionários	Workplace Service Delivery	Components installed with Workplace Core
Gestão de serviços a funcionários	Workplace Service Delivery	Components installed with Workplace Move Management
Gestão de serviços a funcionários	Workplace Service Delivery	Components installed with Workplace Reservations for Microsoft Outlook Add-in
Gestão de serviços a funcionários	Workplace Service Delivery	Components installed with Workplace Reservation Management
Gestão de serviços a funcionários	Workplace Service Delivery	Components installed with Workplace Space Management
Gestão de serviços a funcionários	Workplace Service Delivery	Components installed with Workplace Space Mapping
Gestão de serviços a funcionários	Workplace Service Delivery	Components installed with Workplace Visitor Management
Gestão de serviços a funcionários	Vendor Management Workspace	Installed with Vendor Management Workspace
Environmental, Social, and Governance Management	Environmental, Social, and Governance Management	Components installed with ESG Management
Governança, risco e conformidade	Audit Management	Components installed with Audit Management
Governança, risco e conformidade	GRC: Metrics	Components installed with the GRC: Metrics application
Governança, risco e conformidade	Operational Resilience
Governança, risco e conformidade	Privacy Management	Roles installed with Privacy Management
Governança, risco e conformidade	Gestão de riscos	Components installed with Risk Management
Saúde e ciências da vida	Healthcare and Life Sciences Service Management Core	Components installed with Healthcare and Life Sciences Service Management Core
Saúde e ciências da vida	Patient Support Services	Components installed with Patient Support Services
Saúde e ciências da vida	Pre-Visit Management	Components installed with Pre-Visit Management
IT Asset Management	Gestão de modelo	Installed with Model Management
IT Asset Management	Catálogo de produtos	Roles installed with Product Catalog
IT Operations Management	Descoberta de automação	Components installed with Automation Discovery
IT Operations Management	Event Management	Components installed with Event Management
Recursos da Now Platform	Advanced Work Assignment	Components installed with Advanced Work Assignment
Recursos da Now Platform	AI Search	Componentes instalados com Pesquisa com IA
Recursos da Now Platform	Application Portfolio Management	Installed with Application Portfolio Management
Recursos da Now Platform	Automation Center	Components installed with Automation Center
Recursos da Now Platform	Distribuição de software cliente 2.0	Components installed with
Recursos da Now Platform	Análise de conversa	Conversational Analytics dashboard roles
Recursos da Now Platform	Inteligência para documentos	Document Intelligence roles
Recursos da Now Platform	Gestão de interações	Components installed with Interaction Management
Recursos da Now Platform	Feed de atividades	User roles installed with Live Feed
Recursos da Now Platform	Notificar	Roles installed with Notify
Recursos da Now Platform	Orchestration (legado)	Installed with Orchestration ROI
Recursos da Now Platform	Criar fluxos de trabalho	Installed with catalog item designer
Recursos da Now Platform	Criar fluxos de trabalho
Recursos da Now Platform	Criar fluxos de trabalho	User access to Flow Designer
Recursos da Now Platform	Criar fluxos de trabalho	Installed with catalog item designer
Recursos da Now Platform	Service Bridge	Personas and roles for Service Exchange (legacy)
Recursos da Now Platform	Service Bridge	Personas and roles for Service Exchange for Providers (legacy)
Recursos da Now Platform	Modelo de estado	Instalado com modelo de estado
Análise da plataforma	Descoberta de automação	Components installed with Automation Discovery
Análise da plataforma	Performance Analytics	Performance Analytics roles
Análise da plataforma	Mineração de processos	Components installed with Process Mining
Análise da plataforma	Relatórios	Reporting roles
Análise da plataforma	Análise da experiência do usuário	Components installed with Usage Insights
IT Service Management	Gestão de ativos	Installed with Asset Management
IT Service Management	Gestão de mudanças	Components installed with ITSM Roles - Change Management
IT Service Management	Gestão de melhorias contínuas	Continual Improvement Management roles
IT Service Management	Gestão de contratos	User roles installed with Contract Management
IT Service Management	Gestão de portfólios digitais	Roles for Digital Portfolio Management
IT Service Management	Central do funcionário	Employee Center users and roles
IT Service Management	Expense Line	Components installed with Expense Line
IT Service Management	Gerenciamento de movimentação das Instalações	Roles installed with Facilities Move Management
IT Service Management	Gestão de serviços de instalações	Roles installed with Facilities Service Management
IT Service Management	Gestão de incidentes	Components installed with ITSM Roles — Incident Management
IT Service Management	Workbench de inteligência preditiva do ITSM	Components installed with ITSM Predictive Intelligence Workbench
IT Service Management	Knowledge Management	Knowledge Management roles
IT Service Management	Performance Analytics	Performance Analytics roles
IT Service Management	Manutenção planejada	Installed with SM Planned Maintenance
IT Service Management	Gestão de problemas	Components installed with Problem Management
IT Service Management	Aquisições	User roles installed with Procurement
IT Service Management	Request Management	Request ITSM Roles - Request Management
IT Service Management	Service Builder	Roles installed with Service Builder
IT Service Management	Espaço de operações de serviços	Components installed with Service Operations Workspace ITSM Applications
IT Service Management	Espaço de operações de serviços	Components installed with Agent Client Collector for Investigation
IT Service Management	Espaço de operações de serviços	Components installed with Microsoft Endpoint Configuration Manager for Investigation
IT Service Management	Espaço de operações de serviços	Components installed with Remedial Actions Framework
IT Service Management	Espaço de operações de serviços	Components installed with Metrics and CI Actions Framework
IT Service Management	Gestão de nível de serviço	Installed with Service Level Management
IT Service Management	Service Management Core	Installed with Service Management Core
IT Service Management	Gestão de portfólio de serviços
IT Service Management	Vendor Management Workspace	Installed with Vendor Management Workspace
IT Service Management	Walk-Up Experience	Installed with Walk-up Experience
IT Service Management	Otimização da força de trabalho	Components installed with Process Mining
Security Operations	Security Incident Response	Components installed with Security Incident Response
Security Operations	Threat Intelligence Sharing
Security Operations	Vulnerability Response	Components installed with Vulnerability Response
Strategic Portfolio Management	Separação de dados	Components installed with Data Separation
Strategic Portfolio Management	Enterprise Release Management
Strategic Portfolio Management	Gestão de serviços de campo	Components installed with Field Service Management
Strategic Portfolio Management	Gestão de serviços de campo	Field Service with Service Locations Support components
Strategic Portfolio Management	Gestão financeira	User roles installed with Financial Management
Strategic Portfolio Management	Investment Funding	Components installed with Investment Funding
Strategic Portfolio Management	Project Portfolio Management	Components installed with Project Portfolio Management (PPM) Standard
Strategic Portfolio Management	Programas de Scrum	Components installed with Scrum Programs
Strategic Portfolio Management	Teamspaces	Installed with teamspaces