UI generation

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of UI generation

    ServiceNow® Now Assist for UI generation enables customers to rapidly create user interface experiences by simply describing their requirements in natural language. This AI-powered feature streamlines UI creation, enhancing efficiency and reducing development time.

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    Key Features

    • Natural language input: Generate UI components and experiences by describing what you want, without needing extensive coding.
    • Configuration and usage guidance: Documentation is available to help customers configure and effectively use UI generation capabilities.
    • Reference materials: Detailed information about properties, roles, and other elements supports customization and fine-tuning.

    Availability and Restrictions

    Not all AI model providers or Now Assist features are available in all regions or environments. Customers with in-country SKUs, those in FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or other restricted environments may face limitations. Availability may also vary by region and regulated markets. Customers should consult ServiceNow knowledge base articles for current availability and updates.

    AI Usage and Limitations

    The UI generation tool leverages artificial intelligence and machine learning, which may not always produce fully accurate or appropriate results. Customers are responsible for validating AI outputs, ensuring human oversight, and avoiding sole reliance on AI-generated content for critical decisions, especially in sensitive domains such as healthcare, finance, legal, or security.

    Use of this feature is governed by ServiceNow’s AI Acceptable Use Policy, which customers must agree to and monitor for updates.

    Data Processing and Privacy

    To function, UI generation requires data transfer from customer instances to centralized ServiceNow environments, which may involve third-party cloud providers like Microsoft Azure. Data handling complies with ServiceNow’s internal policies and CORE Compliance Portal standards.

    ServiceNow collects inputs, outputs, and edits related to this application to improve AI technologies and models. Customers can opt out of data collection at any time, following instructions in the Now Assist Opt-Out documentation.

    Support and Troubleshooting

    Customers can access the ServiceNow Community, Known Error Portal, and Customer Service and Support for assistance with UI generation and related AI features.

    Use ServiceNow® Now Assist for UI generation to quickly create experiences by describing what you want using natural language.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.