Advanced Work Assignment roles Release version: Zurich Updated July 31, 2025 1 minute to readAdvanced Work Assignment (AWA) is installed with these roles. To learn more about managing subscriptions, see Managing per-user subscriptions in Subscription Management and contact your account representative. AWA administrator [awa_admin]The AWA administrator configures and manages AWA.AWA agent [awa_agent]The AWA agent handles customer interactions and manages workload across multiple service channels.AWA integration user [awa_integration_user]The AWA integration user uses the AWA integration APIs.AWA manager [awa_manager]The AWA manager monitors the performance of agents across all service channels.
Advanced Work Assignment roles Release version: Zurich Updated July 31, 2025 1 minute to readAdvanced Work Assignment (AWA) is installed with these roles. To learn more about managing subscriptions, see Managing per-user subscriptions in Subscription Management and contact your account representative. AWA administrator [awa_admin]The AWA administrator configures and manages AWA.AWA agent [awa_agent]The AWA agent handles customer interactions and manages workload across multiple service channels.AWA integration user [awa_integration_user]The AWA integration user uses the AWA integration APIs.AWA manager [awa_manager]The AWA manager monitors the performance of agents across all service channels.