Create a queue Release version: Zurich Updated July 31, 2025 1 minute to readCreate a queue where you can route work to agents who have the German skill. Before you beginRole required: awa_admin or admin Procedure Navigate to the queue settings through one of the following navigation paths: All > Advanced Work Assignment > Home.In the Essential settings section, select Set up queues. All > Advanced Work Assignment > Queues. Select New. Enter the following information in the fields listed: Name: German Case Queue Service channel: Case Select Submit.
Create a queue Release version: Zurich Updated July 31, 2025 1 minute to readCreate a queue where you can route work to agents who have the German skill. Before you beginRole required: awa_admin or admin Procedure Navigate to the queue settings through one of the following navigation paths: All > Advanced Work Assignment > Home.In the Essential settings section, select Set up queues. All > Advanced Work Assignment > Queues. Select New. Enter the following information in the fields listed: Name: German Case Queue Service channel: Case Select Submit.