Integrate ServiceNow Virtual Agent with Slack

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Add the Virtual Agent bot to your ServiceNow® instance to integrate with Slack.

    Before you begin

    Ensure that you have installed the Conversational Integration with Slack plugin (sn_va_slack) on your ServiceNow instance before adding any integrations.

    Role required: admin

    Procedure

    1. Navigate to All > Conversational Interfaces > Settings.
    2. In General Settings under Channels and integrations, select View All.
      The Channels and integrations page opens.
    3. Under the Available Channels section in the Slack tile, select Add Integrations, and select Integrate with ServiceNow Virtual Agent.
      Note:
      The Add Integrations drop-down is available only after installing the Conversational Integration with Slack plugin (sn_va_slack) on your ServiceNow instance.

      Slack Add integration drop-down list. The Integrate with ServiceNow Virtual Agent option is highlighted.

    4. Enter your Slack workspace URL to sign into your Slack workspace, and select Continue.
      Enter your workspace URL to sign in.
      Note:
      Ensure that you input the name of the Slack workspace for which you have access.
    5. Sign in to your ServiceNow® instance.
    6. Select Allow when Slack requests permission to access your workspace.
    7. If the selected workspace ant has already been assigned to Virtual Agent, you must first uninstall from the previously associated instance.
      Note:

      Starting from Utah release, if your Slack workspace is already associated with another ServiceNow instance, but if you intend to associate it with a new instance, then you're asked to reach out to the administrator to first uninstall it from the previously associated instance. For more information, see Override Slack integration.

      When Virtual Agent has been successfully installed on the Slack workspace, a completion message appears.
    8. Select Go to Slack to manage the Slack app.
    9. Select Continue to manage channels and integrations to manage the integration on your ServiceNow instance.

      The Slack application appears in the list of integrations.

    What to do next

    If you would like to integrate your ServiceNow instance with another Slack bot, select the plus icon in the ServiceNow Virtual Agent tile, or select the Add integration list on the Manage Slack channel page.

    For more information, see Manage the ServiceNow Virtual Agent integration with Slack.