Configure multilingual service for Now Assist applications

Turn on multilingual service for user-entered text with native translation or Dynamic Translation in Now Assist applications.

Before you begin

To see a list of all available languages supported in Now Assist, see Multilingual service for Now Assist.

To use Dynamic Translation, you must install and activate the application and install at least one language pack. For more information, see Activate Dynamic Translation and Activate a language. From the Zurich release, Dynamic Translation has available support in specific regulated markets. For details see KB0743854 on the Now Support portal.

If you don't see a language and region section of your Now Assist Admin console, make sure that you have installed at least one Now Assist application. This installs or updates the required dependencies to the latest version.

Role required: sn_generative_ai.nsa_admin

About this task

There are two translation services available to translate user-generated content in Now Assist applications. For more information on the differences between the two, see Multilingual service for Now Assist. In that documentation, you can also find the steps for adding another language to your service if it is not preconfigured.

After you have enabled either Dynamic Translation or native translation, translations will be available for in-product experiences, Virtual Agent, and the Now Assist panel.

Procedure

1. Navigate to All > Now Assist Admin > Settings.
2. On the left-hand panel, select the Multilingual service.
3. In the native translation or Dynamic Translation tab, toggle the switch to On.
   A modal displays, confirming your choice and stating that Now Assist streaming of LLM (large language model) responses will be unavailable when Dynamic Translation is active.

   Note:

   When Dynamic Translation is inactive, Now Assistant streaming is available. The modal message displayed will change according to the status of the Dynamic Translation.

4. You can enable both Dynamic Translation and native translation.
   Native translation is applied first. If the language is not supported through native translation, then Dynamic Translation will be applied.
5. Optional: To enable the preferred language from the available languages supported in the model providers selected in AI Control Tower, select Edit and then select the check-box next to the languages you want to use for translation.

   See Multilingual service for Now Assist for more information about adding new languages for your preferred model to support.

   To update your choice, select Save.

Result

Multilingual service is enabled for Now Assist applications.