Managing AI agents in Assistant Designer Asset library

  • Release version: Zurich
  • Updated August 6, 2025
  • 2 minutes to read
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    Summary of Managing AI agents in Assistant Designer Asset library

    This content explains how ServiceNow customers can view and manage AI agents created in AI Agent Studio through the Assistant Designer Asset library. It highlights that while AI agents are visible in the Assistant Designer Asset library, they cannot be created, edited, or deleted there; these actions must be performed in AI Agent Studio.

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    The interface experience depends on whether the ServiceNow Otto in Virtual Agent plugin is installed, affecting how AI agents are displayed.

    Key Features

    • Viewing AI Agents: Customers can see a list of AI agents activated for the Assistant Designer Asset library, including details such as name, type, status, active state, last modified time, and description.
    • Row Actions: Through the row actions icon, customers can toggle the AI agent’s Promoted, Discoverable, Visible, and Active settings to control how and when the AI agent is available or suggested in conversations.
    • Role Requirement: Access requires the virtualagentadmin role.
    • AI Agent Studio Integration: Selecting an AI agent in the library opens it in AI Agent Studio, where full creation, editing, testing, and deletion capabilities are available.

    Enabling AI Agents in Assistant Designer Asset library

    To make an AI agent appear in the Assistant Designer Asset library, customers must configure availability in AI Agent Studio:

    • Go to All > AI Agent Studio > Overview and select the AI agent.
    • Open the Define availability tab.
    • In the Engage via Virtual Agent assistants card, activate the Allow toggle.
    • Select the desired chat assistants where the AI agent should be discoverable.

    Why This Matters

    This setup helps customers centrally manage AI agents that power conversational experiences while controlling their visibility and availability across virtual assistants. It ensures that AI agents are properly maintained in AI Agent Studio but can be efficiently surfaced and managed in the Assistant Designer Asset library for deployment and discovery by end users.

    View AI agents created in AI Agent Studio through Assistant Designer Asset library.

    Note:
    An updated Assistant Designer Asset library user interface is available when you install ServiceNow Otto in Virtual Agent. This content assumes that you can see the list view. If ServiceNow Otto in Virtual Agent is not installed, you see the legacy UI and topics page. For more information, see Virtual Agent Designer legacy topics page.

    Role required: virtual_agent_admin

    When you select an AI agent, it opens in AI Agent Studio. AI agents currently can't be created or edited in Assistant Designer Asset library. You can only view them in Assistant Designer Asset library. They can be created, edited, tested, and deleted only in AI Agent Studio. For more details, see AI Agent Studio overview.

    AI agents in Assistant Designer Asset library

    Select the AI agents option to see all the AI agents activated for Assistant Designer Asset library.

    Column Description
    Name Name of the AI agent. Select the AI agent to open it in AI Agent Studio.
    Type AI agent.
    Status Status type such as Published.
    Active Whether the AI agent is active or inactive.
    Last modified Time when the AI agent was last modified.
    Description Description of the AI agent.

    Use the row actions icon ( ) to work with visibility settings for Promoted, Discoverable, Visible, and Active:

    Option Description
    Promoted Option to toggle the AI agent's Promoted status to show as a suggested conversational asset in the virtual assistant.

    You must first select an assistant to promote the AI agent.
    Discoverable Option to toggle the AI agent's Discoverable status. If discoverable, the AI agent is invoked when matched with a user's utterance.
    Visible Option to toggle the AI agent's visibility to users. If visible, the AI agent appears whenever the Show me everything option is selected in the conversation.
    Active Option to toggle the AI agent's active status. If active, the AI agent is available within the conversation.
    Delete Delete option for AI agent is inactive in Assistant Designer. The AI agent can only be deleted from AI Agent Studio.

    AI agents become available in Assistant Designer Asset library based on the display settings in AI Agent Studio. To enable an AI agent to appear in Assistant Designer Asset library, perform the following:

    1. Navigate to All > AI Agent Studio > Overview and select the AI agent.
    2. Select the Define availability tab.
    3. In the Engage via Virtual Agent assistants card:
      • Activate the Allow toggle switch.
      • Under Choose chat assistants, select the assistants where the AI agent becomes discoverable.

      Virtual Agent card in an AI agent.

    For detailed information about creating AI agents, see Create an AI agent.