Integrate Virtual Agent with Microsoft Teams

Enable ServiceNow Virtual Agent to integrate with the Microsoft Teams application.

Before you begin

Role required: virtual_agent_admin or admin.

• Integrate ServiceNow Virtual Agent with Microsoft Teams
  Add the Now Virtual Agent bot to your ServiceNow instance to integrate with Microsoft Teams.
• Override Microsoft Teams integration
  Override Virtual Agent integration with Microsoft Teams.
• Manage the ServiceNow Virtual Agent integration with Microsoft Teams
  Manage your ServiceNow® Virtual Agent bot branding and customize the bot messages in your ServiceNow instance after integration with Microsoft Teams.
• Specialized Virtual Agent integrations for Microsoft Teams
  The specialized Virtual Agent integrations for Microsoft Teams support different users as per their need.