Activate Zero Trust Access

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Activate the Zero Trust - Policy Based Session Access com.snc.zero_trust_session_access plugin to enable security admins to reduce or limit user access in a session based on IP address, location, Identity Provider attributes, and user attributes using adaptive authentication policies.

    Before you begin

    Role required: admin

    Plugin type: Paid and requires license.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Zero Trust - Policy Based Session Access (com.snc.zero_trust_session_access) plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.