Granular admin roles required to secure your instance

  • Release version: Zurich
  • Updated October 14, 2025
  • 1 minute to read
  • Verify proper access management by assigning roles that define user permissions and responsibilities. By doing so, organizations can maintain security, enforce conformance, and optimize their operations effectively.

    Roles are a fundamental part of managing access and maintaining security within your instance. They define what you can see and do, verifying that you have the appropriate level of access based on your responsibilities. By assigning the correct roles to the users, organizations can safeguard sensitive data, enforce compliance, and streamline operations.

    To optimize access management within the ServiceNow AI Platform, consider adopting granular admin roles. This approach enables you to assign specific permissions to developers or users who perform minor administrative tasks, without granting them unrestricted access to the full admin role.

    By adopting granular admin roles, you can create a more secure and efficient access management system that aligns with your organization's needs.

    Note:
    • Each product within the ServiceNow AI Platform has its own set of granular admin roles. To determine the appropriate roles for your developers, refer to the specific product documentation.
    • Granular admin roles are separate from the existing admin role and must be assigned independently.