Now Assist for Vulnerability Response

  • Release version: Zurich
  • Updated May 19, 2026
  • 2 minutes to read
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    Summary of Now Assist for Vulnerability Response

    Now Assist for Vulnerability Response leverages generative AI to support vulnerability managers and analysts in assessing exposure to critical vulnerabilities and monitoring Service Level Agreement (SLA) compliance for vulnerable items. This tool integrates with ServiceNow's vulnerability management processes to provide AI-driven insights and streamline analysis.

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    Key Features

    • Generative AI Skills: Enables automated analysis and insights into vulnerability data.
    • Agentic Workflows: Allows configuration and use of AI-driven workflows to enhance vulnerability response efficiency.
    • Integration with Unified Security Exposure Management (USEM): Supports advanced AI skills and workflows within USEM, requiring an upgrade to this platform for full functionality.
    • Model Provider Availability: Some AI models and Now Assist features may be unavailable in certain regions, regulated markets, or restricted environments such as FedRAMP, NSC DOD IL5, and Australia IRAP-Protected data centers.

    Practical Considerations

    • Data from your ServiceNow instance is transferred securely to centralized environments, potentially located in different regions or on third-party cloud providers like Microsoft Azure, in accordance with ServiceNow’s data policies.
    • ServiceNow collects inputs, outputs, and related data from AI interactions to improve its technologies, including AI models. Vulnerability and configuration item data from your CMDB is also collected.
    • Customers can opt out of data collection at any time via the Now Assist Opt-Out options.

    Additional Resources

    • Security Operations Resource Library and Security Operations Community provide helpful information.
    • Known Error Portal and Customer Service and Support are available for troubleshooting and assistance.
    • Check relevant Now Support Knowledge Base articles for updates on feature availability and compliance considerations.

    Use generative AI with Now Assist for Vulnerability Response to help your vulnerability managers and analysts assess your potential exposure to critical vulnerabilities and gain insight into your Service Level Agreement (SLA) compliance for vulnerable items.

    Get started

    Now Assist in Unified Security Exposure Management (USEM)

    See Now Assist in Unified Security Exposure Management for more information about the generative AI skills and agentic workflows that are supported in Unified Security Exposure Management (USEM).

    To view and use the generative AI skills agentic workflows in the Unified Security Exposure Management you must upgrade to Unified Security Exposure Management. See Unified Security Exposure Management release notes for more information.

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Helpful resources

    Some ServiceNow resources that can provide you with helpful information are:

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect the vulnerability data that you import as well as information about the configuration items in your CMDB. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.