Patch orchestration with the Vulnerability Response Workspaces

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Patch orchestration with the Vulnerability Response Workspaces

    Patch orchestration with the Vulnerability Response application enables ServiceNow customers to manage patches and patch deployments for critical vulnerabilities across large asset groups. This capability integrates scheduled imports from third-party patch vendors, solution integrations, and vulnerability scanners, consolidating data for streamlined vulnerability and patch management. It is supported in both the classic environment and the Vulnerability Response Workspaces, providing correlated data views in both interfaces.

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    Key Features

    • Data Integration: Supports scheduled imports from patch vendors like HCL BigFix and Microsoft SCCM, enabling automated patch orchestration.
    • Unified Views: Patch and vulnerability data is rolled up and displayed in both classic and workspace environments for consistent tracking.
    • Patch Scheduling: Allows patch scheduling directly from Patch Update records, Remediation tasks, and Discovered Items within the workspaces.
    • Role-Based Access: Requires specific roles beyond Vulnerability Response roles (snvul.vulnerabilityanalyst or snvul.vulnerabilityadmin) to view patch data and schedule patches, depending on the integration used.
    • Workspace Visibility:
      • IT Remediation Workspace: Access scorecards, Patch Update records, and manage patch scheduling.
      • Vulnerability Manager Workspace: Monitor preferred and potential patches, scheduled patch dates, and remediation efforts linked to vulnerabilities.

    Practical Implications for ServiceNow Customers

    By leveraging patch orchestration within Vulnerability Response Workspaces, customers can centrally manage vulnerability remediation efforts at scale, reduce manual patch tracking, and accelerate deployment of critical patches. The integration with popular patch management tools ensures up-to-date patch data, while workspace interfaces provide actionable insights and patch scheduling capabilities tailored to roles and responsibilities. This leads to improved security posture and streamlined IT operations.

    Requirements

    • Installation of required applications and dependencies available from the ServiceNow Store, some requiring separate subscriptions.
    • Appropriate user roles based on the patch orchestration integration in use (e.g., roles for HCL BigFix or Microsoft SCCM integrations).

    You can manage patches and patch deployments for critical vulnerabilities for large groups of your assets with Patch orchestration with Vulnerability Response.

    Patch orchestration in the Workspaces

    Patch orchestration with the Vulnerability Response application uses scheduled imports from third-party solution integrations, patch vendors, and vulnerability scanners.

    Patch orchestration with the Vulnerability Response application is supported in both the classic environment and the Vulnerability Response workspaces. Correlated data is rolled up and displayed in both the workspaces and the classic environment. For an overview about the features, requirements, and information about patch orchestration in the classic environment, see Patch orchestration with Vulnerability Response.

    Available versions of applications and dependencies required for the patch orchestration integration

    To view patch Orchestration data and available updates (patches) in the workspaces in Vulnerability Response, the following applications are required. All applications listed are available in the ServiceNow® Store. Some applications require separate subscriptions. See Patch orchestration with Vulnerability Response.

    Roles required

    In addition to the sn_vul.vulnerability_analyst or sn_vul.vulnerability_admin roles required for the Vulnerability Response Workspaces, users need roles that are specific to the patch orchestration integrations you are using to view data and schedule patches. See the following supported integrations for more information about these roles.

    See Understanding the HCL BigFix patch orchestration integration with Vulnerability Response and Vulnerability Response patch orchestration integration with Microsoft SCCM.

    Patch data in the Vulnerability Response Workspaces

    In the IT Remediation Workspace, you can view patch data in the workspaces:

    • On the Home view, click scorecards to view records for Preferred solutions on VIs, Vulnerable CIs, and Preferred Patches on VIs.
    • On the List view, view all the Patch Update records (VPUs) and the vulnerable items that are assigned to you that have patches from the available links.

    You can schedule patches from the following records:

    • Patch Update (VPU)
    • Remediation task (RT)
    • Discovered Item (SDI)

    In the Vulnerability Manager Workspace, you can view patches:

    • From the Home view on watch topics on the Vulnerable Items tab, you can view preferred and potential patches, Patch scheduled dates, and other information.
    • From the List view on remediation effort records, you can view patch data on VIT records on the Vulnerable Items tab.