Your ability to effectively dispatch and deliver quality field service is crucial to customer satisfaction. Yet a distributed workforce, communication breakdowns, wasted trips, and lost paperwork can hamper field service productivity. A disconnected point solution for Field Service doesn’t help, either.
ServiceNow Field Service Management (FSM) ensures that work orders are assigned to the right person, with the right inventory and tools, at the right time.
FSM integrates with Customer Service and your IT Helpdesk, providing customers with end‑to‑end visibility from issue to resolution. You avoid business disruptions and improve asset utilization significantly with planned maintenance. Mobile enabled agents can quickly view and record information on the go to resolve issues faster.
Resolve issues faster with visibility into related asset maintenance history and customer issues. Deliver the right equipment to the right location the first time, using advanced scheduling and dispatch. Use geo location tracking, auto dispatch, and SLA-based mapping of tasks to optimize resolution time
Make task assignments more interactive with a visual drag-and-drop central dispatch. Create work orders from cases, incidents, or problems and source parts from inventory, all within a single system. Empower technicians on the go with mobile featuring barcode scanning and image capture
With integrated customer service, provide customers with complete transparency into resolution steps. Avoid business disruption and replace costly break-fix work with planned maintenance. Optimize cost and improve quality of service with systematic tracking and integrated analytics