Customer Success with ServiceNow
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Automating Request Management for Payroll Services
Increased service-level agreement compliance 25% for incident management.
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Enabled staff to undertake ground-breaking research by automating processes within IT, HR, and facilities.
Evolving IT with Custom Applications on a Single Platform
Reducing Service Delivery from 15 days to Hours
Introduced a branded, consumerized self-service portal for retail and back-office employees to track and resolve technical and compliance issues.
Extended the IT service model into critical lines of business including finance — improving the service experience for over 51,000 employees.
Transforming Service Management for Visibility and Productivity
See What Our Most Innovative Customers Are Doing