Products

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

blog
Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

Article

Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

blog

Managing Users with multiple instances in sys_user table

We have a requirement to record every employee’s Active Directory account in ServiceNow (sourced from Entra ID and/or on-prem AD). This is to support offboarding (ensuring all accounts are disabled/deleted) and to manage access extensions for account...

Question

Sys_id not showing for list view of Sys_report

I need to create a list view of all our reports. Since Report Name is not unique, I need the Sys_IDI've tried every which way but loose to locate and expose sys_id in the list view of sys_report or in report_stats.I am admin, but cannot see the fiel...

Question

Brazil release

When will the Brazil version be released? We are planning to skip the Australia version and move on to the upgrade.

Question

Clickable record redirect from report to record workspace

how to create chart report with clickable in servucenow workspace ui builder I have report created but when I click the report it should take me to the records in workspsce But the record is not available in workspace it's a custom please help how ca...

Question

4/30: Healthcare Payer Webinar: Reimagining Grievances & Appeals

REGISTER CMS-mandated timelines for grievances and appeals aren’t getting more forgiving—but most payer organizations are still managing this critical workflow across disconnected systems, creating delays, audit risk, and member frustration. Join...

Event

4/30: Healthcare Payer Webinar: Reimagining Grievances & Appeals

REGISTER CMS-mandated timelines for grievances and appeals aren’t getting more forgiving—but most payer organizations are still managing this critical workflow across disconnected systems, creating delays, audit risk, and member frustration. Join...

Event

why servicenow australia release is not upgrading in my PDI

Why is the ServiceNow Australia release is not upgrading in my PDI? Can anyone please help me to resolve it? Thanks in advance for your reply.

Question

ServiceNow Exchange | CRM AI Academy: AI-Powered Comprehensive Complaint Management in CSM

Complaint cases demand speed, accuracy, and accountability. But managing them effectively requires more than a workflow -- it requires AI that can intake, summarize, and act on complaints with full CRM context. In this CRM AI Academy session, you'...

Event

Activating self-service AI Agents for a great employee experience

*This is meant to be a supplement for the Agentic Workflow End to End Setup Guide. It is recommended to review that guide first. You can improve employee self-service in Now Assist in Virtual Agent with the help of out-of-box AI Agents. These are ...

Article

Can Different Knowledge Blocks Be Applied Based on GUI Light or Dark Theme?

Is it possible to apply a different knowledge block to an article depending on whether it is opened in light or dark theme?I have lots of CSS styles contained in knowledge blocks, and unfortunately some have hard-coded text colors which don't work so...

Question

Change Date field automcatilly to 1 Year from today

On kb_knowledge form when the workflow go to draft, I want to change the valid_to date to 1 year from today automatically. I am able to do it but format is a issue correct formt is 10-Jan-2023 but while setting it is error out due to 2027-04-01 form...

Question

Copy RITM attachments to Approval records using Flow designer

Hi, How, we can copy RITM attachments to Approval records using Flow designer? Thanks in Advance! Regards, Nagarjuna

Question

Page inaccessible after upgrade

After having upgraded my instance to Australia, I can no longer access this page (see attached screenshot). I've checked the ACLs and even tried creating a new one that explicitly allows access to the page, but no matter what I try, I still get this ...

Question

Unable to Fetch MCP Tools When Adding MCP Tool to AI Agent

Hello Community, We are working on a use case where one ServiceNow instance functions as the MCP server and another as the MCP client. On the MCP server instance, we configured both the default QuickStart MCP Server and a custom MCP server through th...

Question

Platform Academy - Next Experience all menu editing

If you’ve ever spent time hunting through multiple tables to wire up app menus for the Filter Navigator/All menu, hand-editing order fields, and bouncing between records just to get a list module configured—this post is for you. In a recent Platform ...

blog